Legal Terms & Conditions
General Terms and Conditions for Sale
Dior is pleased to welcome to you to the Parfums Christian Dior website at https://shop.dior.com.sg/ (the “Site”).
Please read the following important terms and conditions before you buy anything from the Site.
Information about us:
We are LVMH Fragrances & Cosmetics (Singapore) Pte Ltd, a company registered in Singapore. Our company’s registration number is 199608524W and our business address is at 391B Orchard Road #12-08, Ngee Ann City Tower B, Singapore 238874.
Information on General Terms and Conditions of Sale:
The Site is published and maintained by LVMH Fragrances & Cosmetics (Singapore) Pte Ltd for Parfums Christian Dior.
This section of our Site sets out our General Terms and Conditions of Sale (the “Terms”) including your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by the law.
In these Terms:
• “We”, “us” or “our” means LVMH Fragrances & Cosmetics (Singapore) Pte Ltd, and
• “You” or ‘your’ means the person using our Site to buy goods and services from us.
These Terms apply to all sales of product(s) and services made to you, the customer, via the Site. Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide product(s) and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
If you do not understand any of this contract and want to talk to us about it, you can contact us through our Customer Service team (the “Dior Customer Service”) which is available to you as follows:
• Working hours: Monday to Friday between 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays
• Customer service hotline: +65 9669 3141
• Email address: firstname.lastname@example.org
If we need to contact you we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your account on the Site.
Our Site is solely for the sale and promotion of our product(s) and services in Singapore. Unfortunately, we do not accept orders from nor deliver to addresses outside Singapore.
1.1. If you buy product(s) and services from the Site, you agree to be legally bound by a contract for the sale and purchase of goods and services with us.
1.2. Additionally, when buying any product(s) and services you also agree to be legally bound by the following:
1.2.1. these Terms;
1.2.2. specific terms which apply to certain product(s) and services. If you want to see these specific terms, please go to the relevant page on the Site for the product(s) and services.
1.3. For the avoidance of doubt, all of the above documents mentioned form part of this contract as though set in full here.
2. Information we give you regarding the sale of product(s) and services
2.1. By law, the Consumer Protection (Fair Trading Act) (Cap 52A) provides that we must provide you with the information which allows you to reasonably understand the character, nature, language or effect of the transaction or any matter related to the transaction. If you want to see this key information, please:
2.1.1. Read the Confirmation Email referred to in Clause 3.6; or
2.1.2. Contact us by using the contact details at the top of this page.
2.2. The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Ordering Product(s) and Services From Us
3.1. We set out below the process for how a legally binding contract is made between you and us.
3.2. You place an order with us by doing the following:
3.2.1. Add the product to cart and click “Confirm”.
3.2.2. You will be provided with an option to register for an account with us or to check out as a guest.
3.2.3. You will have to provide your email address and card (credit or debit) details required for payment before clicking “Submit”. Please read and check your order carefully before submitting it for our acceptance.
3.2.4. The placement of the order will be confirmed once the above submission is made and accepted by us.
3.2.5. Upon our acceptance of your order, you will receive a confirmation email confirming that your order has been placed with us.
3.3. Kindly note that orders received for products are limited as follows :-
3.3.1. No more than three (3) units of any item may be purchased per
3.3.2. Each order must not exceed SGD 1,500.
3.4. Once your order(s) is placed we are unable to accept any changes to the order(s) including delivery address. We advise you to carefully review and if required, modify your order(s) before submitting your payment.
3.5. When we have accepted your order(s) via the Site you will be guided to a confirmation page that shows your order number and the total sum deducted from your credit card and/or debit card account.
3.6. You can print this page for your own reference, or alternatively wait for our acceptance email titled “Thank you for your purchase", which is your “Order Confirmation Email”. Our sending of this “Order Confirmation Email” to you means that our acceptance of your order has taken take place. At this point, a contract for the sale and purchase of the ordered products and/or services will come into existence between you and us. Once your order(s) has been confirmed, no further changes can be made to the order(s) including the shipping address.
3.6.1. This email will show your unique reference number / order number, total sum deducted from your credit card and/or debit card account and details of items and/or services purchased, delivery addresses, and packaging options, which you should keep for your records.
3.7. Alternatively, we may contact you to say that we do not accept your order. If this happens, we will inform you by email and not proceed to charge for the product(s). This is typically for the following reasons:
3.7.1. The product is out of stock or the service is no longer available;
3.7.2. We have identified an error in the price or description of the product or service;
3.7.3. You have exceeded our Maximum Purchase Policy in Clause 3.3 above;
3.7.4. We have identified an error or duplication in the Gift with Purchase (“GWP”) offered in the cart;
3.7.5. Your billing name and address do not match with the credit card and/or debit card used for payment;
3.7.6. We need to deal with technical problems with the product or make minor technical changes; or
3.7.7. We need to update the product to reflect changes in relevant laws and regulatory requirements.
3.8. Occasionally, order(s) or part(s) of an order may be automatically cancelled by our system. If your order(s) is cancelled by us, you will receive an email explaining the reason for the cancellation. An order cancellation can be due to various reasons, including but not limited to the following:
3.8.1. The product(s) or services are not available;
3.8.2. Payment information cannot be processed;
3.8.3. The order cannot be delivered to address provided;
3.8.4. Duplicate order(s) was placed; or
3.8.5. The order(s) or part(s) of the order may result in the violation of the Terms
4. Delivery of Product(s)
4.1. Please note that we are unable to process delivery of order(s) to a P.O. Box address and/or an address in Singapore or other countries.
4.2. Our delivery options can be found at https://shop.dior.com.sg/ .
4.3. Subject to the following conditions, your order(s) will be delivered within 5 – 7 business days (Singapore) from the date your order(s) is accepted by us
4.3.1. All order(s) will be processed and shipped on weekdays and weekend, not including Public Holidays;
4.3.2. Shipping may take additional time due to Public Holidays and/or extreme weather conditions;
4.3.3. Additional time may be required for shipping of engraved product(s);
4.3.4. We will ship your order(s) to the delivery address you have provided in your account on https://shop.dior.com.sg/. We are not liable for any loss or delay arising from the incorrect address provided;
4.3.5. We do not provide delivery to certain restricted areas and postal codes. Please see https://packs.ninjavan.co/pages/serviceable-areas for more details on these locations.
4.3.6. All order(s), except for orders whereby the option for contactless delivery is selected, must be signed and acknowledged upon delivery. For more information, please see our FAQs on shipping.
4.4. You will receive a SMS to the mobile number entered by you on the Site / for the order(s) with tracking information of your order(s) once your order has been shipped.
4.5. Unless indicated otherwise during the ordering process, we will deliver your order(s) to the delivery address you have provided in your account information on the Site. Delivery of the goods will take place when we deliver them to the address that you gave to us.
4.6. We will take all reasonable care to deliver your order(s) to the address provided by you on the Site. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect information entered by you.
4.7. 4.7. 7 If you are not there to attend to your order(s) upon delivery, our logistics provider will contact you to arrange for a second delivery or you may opt for contactless delivery via our logistics provider’s website (https://sns.ninjavan.co/?system_id=sg).
4.8. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods. To ensure safe and secured delivery of your order(s), we do not accept any request to leave your order(s) unattended at the delivery address without any person to acknowledge receipt of the same, unless a different delivery option was chosen previously, which will remain as the default setting chosen with the logistic provider. You may change the delivery setting option, please follow the instructions here https://sns.ninjavan.co/?system_id=sg
4.9. For the avoidance of doubt, the ownership of the product(s) will only pass to you once you have received the product(s).
5. Period of Validity for Services
5.1. You will be informed of the period of validity to request for the services that you have ordered and purchased on this Site prior to your placing of such an order. For the avoidance of doubt, such periods of validity will form part of these Terms.
5.2. The validity period of all facial packages or sessions shall be one (1) year from date of order acceptance based on Clause 3.5 above. Any further extensions beyond this period shall be allowed by us on a case-by-case basis.
6.1. The prices shown on the Site are in Singapore Dollars (S$) and are inclusive of all applicable taxes, including GST at the applicable rate, but do not include delivery fees (if applicable).
6.2. We take all reasonable care to ensure that the price of the product(s) and services shown on the Site are correct but in the unlikely event that the product(s) and services are incorrectly priced, we will contact you for your instructions before we accept your order(s).
6.3. If we accept and process your order(s) where a pricing error is obvious and could reasonably have been recognized as a mispricing, we may end the contract, refund you any sums you have paid for the order(s) and require the return of any product(s) provided to you.
6.4. You can pay for products and services using the following payment options via credit card or debit card:
6.4.2. MasterCard; or
6.4.3. American Express.
6.5. Your credit card or debit card will be charged when your order has been accepted by us in accordance with Clause 3.2.
6.6. All payments by credit card or debit card need to be authorised by the relevant card issuer.
6.7. For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card and/or debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
6.8. We regret that we are not unable to accept the following payment options:
6.8.1. Bank Transfers; or
We are sorry that at this time, we do not offer gift cards.
6.9. You are required to pay for the product(s) before we dispatch them.
6.10. If your payment is not received by us and you have already received the product(s), you:
6.10.1. must pay for such product(s) within 3 days; or
6.10.2. must return them to us as soon as possible. If so, you must keep the product(s) in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the product(s)) and not use them before you return them to us.
6.11. Our invoices are available upon request for all orders. If you would like to request an invoice for your order(s), please contact Dior Customer Service and we will process your request.
7. Our Products
7.1. The Sale of Goods Act gives you certain legal rights (also known as ‘statutory rights’), for example, the product(s):
7.1.1. will correspond with their description;
7.1.2. will be of satisfactory quality; and
7.1.3. will correspond with the samples posted on our Site.
7.2. While we will try to make sure that:
7.2.1. all weights, sizes and measurements set out in the catalogue are as accurate as possible, there may be a small divergence in such weights, sizes and measurements in the following goods;
7.2.2. every effort is made to display colour/shade accurately, we cannot guarantee that a device's display of the colour accurately reflects the colour of the product(s). Please note that the product(s) received by you may vary slightly from those images posted on the Site.
7.3. Engraving services are available for selected product(s) offerings only and may be chargeable depending on the product and season. Engraved product(s) are not eligible for return and/or refund, unless the engraved product(s) is found to be damaged or faulty upon delivery, which shall not include minor scratch marks and/or dents due to the nature of the engraving process. You acknowledge that you have viewed and checked your engraving message to verify the correct spelling and accuracy of the text (and/or characters) at the time you entered your engraving message and placed your order. By clicking the “Confirm” button on the engraving message product page you are confirming that your engraving message is correct. Once your order(s) for an engraved product(s) is submitted, you cannot change your product engraving message.
7.4. Complimentary sample(s) or GWP is available for selected product(s) offering(s) only; is subject to qualifying terms and conditions and is subject to stock availability on first come first serve basis. We reserve our rights to amend the qualifying terms and conditions or substitute the sample(s) or GWP offered with another item(s) of similar value at any time without prior notice.
8. Your rights to end the contract
You may have the right to end your contract with us and return us the product(s) and/or seek a refund, subject to the following situations where:
• If you want to end the contract because of something we have done or something we have told you that we are going to do, see Clause 8.1.
• If you want to end the contract or get a refund of your payment because the product(s) you have bought from the Site is damaged, faulty, incorrect or unsatisfactory see Clause 8.2.
8.1. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any product(s) and services which have not been provided to you. The reasons are:
8.1.1. we have told you about an error in the price or description of the product and service you have ordered and you do not wish to proceed;
8.1.2. we have suspended supply of the products and/or services for technical reasons, or notify you we are going to suspend them for technical reasons; or ·
8.1.3. you have a legal right to end the contract because of something we have done wrong under the applicable laws and regulations.
8.2. If you are ending a contract due to a damaged, faulty, incorrectly, or unsatisfactorily delivered product that was purchased from the Site, please initiate the returns process by notifying us within 7 days from the delivery date of any of such products through our contact details provided at the top of these Terms to arrange for a return. The following terms shall also apply:
8.2.1. We are unable to accept returns or process a refund for any engraved products or used items unless the item(s) is damaged or faulty. If your order contains GWP, the gifts must also be returned. If a Gift Set is being returned, all products in the Gift Set must be returned together.
8.2.2. The contract will end once you have notified us of the above and we will arrange for a refund to be provided to you after receiving the returned item.
8.2.3. 8.2.3. We will arrange to collect the returned product from you. For your information, our refunds process may be found here https://shop.dior.com.sg/pages/delivery-returns. For the avoidance of doubt, the shipping fees incurred by you for returned product(s) are non-refundable.
For the avoidance of doubt, the shipping fees incurred by you for returned product(s) are non-refundable.
8.2.4. We do not provide partial refunds and will only provide full refunds if all items made in a purchase are returned. If you wish to return part of a purchase, we will have to review the matter and may issue a partial refund on a case-by-case basis and the decision made shall be final.
8.2.5. Any refunds are processed in the original mode of order payment within 5 working days from the date of receipt of the returned item(s). An email will be sent to notify you on the status of the refund.
8.2.6. Our returns policy in this Clause 8.2 is only applicable to purchases made on the Site. For purchases made in-store at a Dior Beauty Boutiques or counters please refer to the original place of purchase to obtain a return.
8.3. Packages pertaining to performed facial services that have been purchased from the Site are non-refundable and non-exchangeable for product(s). Refunds for purchased facial packages can only be rendered in the presence of medical proof of allergic reactions arising from such facial services, as provided by a certified medical professional.
9. End of the Contract
9.1. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
10. Limitation on our responsibility to you
10.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, loss of income, profit revenue or goodwill, loss of or damage to property and claims of third parties. Such losses refer to:
10.1.1. losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) were not caused by any breach on our part, including any claim arising out of any goods, products or services offered by or purchased through the Site, which includes but is not limited to use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable; or
(c) otherwise arose out of or in connection with the use of the Site.
10.1.2. business losses; or
10.1.3. losses to non-consumers.
11. Force Majeure
11.1. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract caused by events that are beyond our reasonable control (the “Force Majeure Events”).
11.2. The Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
11.2.1. strike, lockout or other forms of protest;
11.2.2. civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
11.2.3. fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
11.2.4. inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;
11.2.5. inability to use public or private telecommunications systems;
11.2.6. acts, decrees, legislation, regulations or restrictions of any government or public authority;
11.2.7. failure or accident in maritime or river transport, postal transport or other type of transport;
11.2.8. interruption, blackout or delays for any transmission over the Internet and electronic mail due to internet traffic, or incorrect data transmission due to the public nature of the Internet; or
11.2.9. other similar or different contingencies beyond our reasonable control.
11.3. It shall be understood that our obligations deriving from any contract are suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period for contractual performance until the Force Majeure Event is removed.
12. Use and Disclosure of Personal Data
13. Other Important Terms
13.1. Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
13.2. We may transfer our rights and obligations under these Terms to another person or organization. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. This contract is between you and us. No other person shall have any rights to enforce any of its Terms unless with our written consent.
13.3. Each of the paragraphs of these Terms shall be treated as a separate obligation and shall be severally enforceable as such. In the event of any obligation or obligations being or becoming unenforceable in whole or in part, such invalidity or unenforceability shall not render these Terms invalid or unenforceable as a whole but these Terms shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. If such modification is not possible, the whole or such parts as are unenforceable shall be deleted and any such deletion shall not affect the enforceability of all such parts of these Terms as remain not so deleted.
13.4. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.5. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed in accordance with the laws of Singapore. By agreeing to these Terms, you agree that the courts of Singapore shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation.