Delivery & Returns


DELIVERY


Where does the Dior Online Boutique - shop.Dior.com.sg - ship?


Dior Online Boutique does not support international deliveries.
Ninjavan delivers all across Singapore except in the following ZipCodes:

RESTRICTED ZONES BY POSTAL CODE

099958

Resort World at Sentosa

109679

Resort World at Sentosa (Office)

109680

Defence Technology Tower A

109681

Central Manpower Base (CMPB)

109682

Defence Technology Tower B

117386

6 Defence Technology Tower B

117536

1, Pulau Ular

117605

Power Grid

117630

Stockport Road

118326

Tanjong Berlayer Camp

129817

Clementi Camp

139302

Ayer Raja Camp

149051

Special Operation Command

149373

Queenstown Remand Centre

178880

Parliament House

248843

3 Tanglin Camp

367833

Mount Vernon Camp

397970

Guillemard Camp

417902

Kaki Bukit Prison School

465556

Bedok Reformative Training Center

478937

Singapore Prisons Quarters

498760

Changi Exhibition Centre (Airbase)

498761

Changi Exhibition Centre (Airbase)

498819

Changi Naval Base

498834

Tanah Merah Prison

499611

8 Changi North Way (ST Aerospace)

506969

Changi Prison Complex Cluster B

507087

Selarang Camp

507093

Changi Camp

507709

Changi Prison Complex Cluster A

508487

Hendon Camp

509863

Changi Airbase

509927

Trend Engine Overhaul Complex

509928

SIA Engine Test Centre

509932

Trend Engine Overhaul Complex

528765

21 Tampines North Drive 2

(Cold Storage Fulfillment Centre)

534257

Paya Lebar Airbase

567754

Amoy Quee Camp

578775

601, Island Club Road

596302

Maju Camp

596472

Police KNIS Traning Camp

609412

2 Vobak Building

619110

Jurong Port

619523

ST Kinetics

628054

29, Tanjong Kling

628398

Tuas Naval Base

628439

Tanjong Gul Camp

629122

Jurong Shipyard

629351

50, Gul Road

629353

Keppel Shipyard (Gul)

629853

21 Benoi Sector #05-03

(Amazon Fulfillment Center)

629888

Keppel Shipyard

637559

Pasir Laba Camp

637607

Tuas Power Station

638357

Jurong Camp I

638361

Jurong Camp II

638364

SAFTI Military Institute

638501

ST Marine

638709

15, Tuas Crescent

638717

23, Tuas Crescent

667988

Bukit Gombak Camp

669638

Hillview Camp

669642

Gombak Base HQ

669644

Gombak Base

669645

Ministry of Defence

669646

Bukit Panjang Camp

688248

Kranji Camp III

688253

Police Dog (K9) Unit

688255

Mowbray Camp

688256

Kranji Camp II

688257

Kranji Camp

688793

Stagmont Camp

689953

Keat Hong Camp II

689954

Keat Hong Camp

698956

Tengah Air Base

708972

Murai Camp

708976

Lim Chu Kang Camp II

718919

Sungei Gedong Camp

729753

Mandai Camp

729754

Mandai Camp II

729756

Mandai Hill Camp

738103

Woodland Check Point

738203

Woodland Check Point

738406

60 Woodlands Industrial Park D

738700

Woodland Check Point

757618

Sembawang Camp

757752

Sembawang Airbase

757753

Chong Pang Camp

757758

Dieppe Barracks

758103

Senoko Power Station

759907

Senoko Incineration Plant

759956

Sembawang Shipyard

759957

Sembawang Prison

759945

Admiralty West Prison

759956

Sembawang Wharf

769194

4 Lorong Chencharu

778900

Nee Soon Camp (Leo North)

797792

Seletar Airport Passenger Terminal

778895

Nee Soon Camp

779914

Nee Soon Camp (SCDF)

797809

Seletar Airport

818948

11, West Perimeter Road

819116

1, North Perimeter Road

819117

20, North Perimeter Road

819118

21, North Perimeter Road

819658

8 Changi International Airport Services

819659

SATS Inflight Catering Centre 1

 

WHOLE RESTRICTED AREAS

Airline Road

Airport Cargo Road

Alps Avenue

Brani Terminal Avenue

Changi Airport

(only areas with restricted access)

Jurong Island

Kusu Island

Pulau Damar Laut

Pulau Busing

Pulau Tekong

Pulau Sakeng

Pulau Sebarok

Pulau Ubin

Rifle Range

Seletar Aerospace

St John Island

Turn Club Avenue

West Camp Road

 

What are the delivery options and costs?


You will receive a SMS sent to the mobile number entered by you on the Site / for the order(s), with tracking information of your order(s) once your order(s) has been shipped.

 

Service Cost  Delivery Time
Express Delivery Delivery fee of $10 for any order below $100
Free delivery with a minimum purchase of $100

Delivery up to 5 business days upon confirmation of your order(s).

Due to the current COVID-19 situation, your purchase may be delayed by 2-3 days. We are striving to deliver all orders as soon as possible and we seek your kind understanding during this period.

 

Subject to the following conditions, delivery will take up to 5 business days upon confirmation of your order:


• All order(s) will only be processed and shipped on weekdays and Saturdays only, not including Public Holidays
• Shipping may take additional time due to Public Holidays and/or extreme weather conditions
• Additional time may be required for shipping of engraved products(s)
• We will ship your order(s) to the delivery address you have provided in your account in shop.Dior.com.sg. Your shipping address cannot be changed or modified once your order is placed. Dior is not liable for any loss or delay arising from the incorrect address on the invoice.


What is the standard cut-off time for online orders?


Order(s) placed before 7am (SGPT) will be processed on the same business day while order(s) placed after 7am (SGPT) will be processed only on the following business day. Order(s) received on Friday after 7am, Saturday, Sunday, and Public Holidays will be processed on the following business day.


What happens if I’m not available to receive my package upon delivery?


All order(s) require a signature from an individual upon delivery to acknowledge receipt of the same.


If you are not there to receive and sign for your order(s) upon delivery, our logistic provider will contact you to arrange for a second delivery. To ensure safe and secured delivery of your order(s), we do not accept any request to leave your order unattended at the delivery address without any person to acknowledge receipt of the same, unless a different delivery option was chosen previously, which will remain as the default setting chosen with the logistic provider. You may change the delivery setting option, please follow the instructions here https://sns.ninjavan.co/?system_id=sg

RETURNS


What is the Dior Online Boutique Returns Policy?


Currently, we only accept return request(s) for damaged, faulty and/or incorrect item(s) received for order(s) placed on shop.Dior.com.sg.

We do not accept or process any return request(s) for any customized/engraved item(s), unless the said customized/engraved item is found to be damaged or faulty upon delivery.

Refund(s) offered by Dior for return request(s) will be subjected to the assessment of the actual item(s) by our Customer Service.

Purchases made online via Dior online Boutique cannot be exchanged, refunded, or repackaged at any of our Dior Counters or Dior Boutiques.

This policy is only applicable to purchase(s) made online via Dior Online Boutique - shop.Dior.com.sg website. For any purchase(s) made in-store at a Dior Counter or a Dior Boutique, please refer to the original place of purchase to request for a return.

This policy does not affect your consumer rights under the Singaporean law.

HOW TO MAKE A RETURN

RETURNS & EXCHANGES


In the event you receive a damaged item from your recent Dior purchase, you will need to initiate the returns within 7 days from the date of receiving of the parcel.


We are unable to accept returns or process a refund for any engraved products or used items unless the item(s) is damaged or faulty. If your order contained Gift with Purchase, the gifts must also be returned. If a Gift Set is being returned, all products in the Set must be returned together. A refund cannot be processed should there be missing items from the full transaction including Gift with Purchase and components from a gift set.


This policy is only applicable to purchases made online via the Dior Online Boutique: shop.dior.com.sg. For purchases made in-store at a Dior Beauty Boutiques or counters please refer to the original place of purchase to obtain a return.

HOW TO MAKE A RETURN


(a) Contact Customer Service
Send an email to contact@dior.com.sg with the following Subject: Returns Request for Order #PSGxxxx.


(i) State the reason(s) for return of product(s) and
(ii) attach a picture of the item(s) to be returned.


Our customer service may request for more information during this process to assess the validity of returns. Please allow 3 working days for our customer service representative to respond to you.


Alternatively, you may also call our service hotline at 9669 3141 from Monday to Friday between 9.00am – 12.30pm; 2.00pm – 5.00pm (excluding Public holidays) for further assistance.


(b) Returning the Item
Once the return or exchange has been agreed upon with the customer service representative, the item(s) must be sent back to us within 7 days from the day we accept your return request(s):

You will be able to make a complimentary return via our logistic provider Ninjavan. Our customer service representative will liaise with you on the agreed date & time of pickup.


Please pack the returned item(s) together with the gifts received from the transaction in the reusable Dior Outer Box that you received with your order(s) in. Our Ninjavan representative will pick-up the items at the agreed location, date & time.


(c) Processing the Refund


Refunds: Upon agreement with our online customer service representative to be refunded for the purchase, we will process the approved refund within 5 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Customer Service team. Refunds can only be made on the full transaction. Partial refunds will be assessed on a case-by-case basis.


All refunds will only be made against the original credit card used for the purchase. Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.


Shipping fees of returned packages is non-refundable.


Parfums Christian Dior Singapore reserves the right to modify its return policies at any time, without notice