1) Contact Customer Service
Please contact our Dior Beauty Customer Service 10 days from the delivery date at 9669 3141 between Monday to Friday 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays OR use the Online Contact Form on shop.dior.com.sg OR by sending an email to: firstname.lastname@example.org. Our Dior Beauty Customer Service will assess the issue and assist you with the return of the item(s).
2) Return the Item(s) to Dior
All Returned Item(s) must be sent to our Dior Head Office together with a duly signed and completed Return Form at the following address within 7 days from the day we accept your return request(s) through our Dior Beauty Customer Service:-
You will be able to make a complimentary return via our logistic provider Ninjavan. Our customer service representative will liaise with you on the agreed date & time of pickup.
Please pack the returned item(s) together with the gifts received from the transaction in the reusable Dior Outer Box that you received with your order(s) in. Our Ninjavan representative will pick-up the items at the agreed location, date and time.
Upon our receipt of the Returned Item(s), they will be assessed by Dior Beauty Customer Service and we will contact you to arrange for a refund.
4) Processing the refund
Refunds: Upon agreement with our online customer service representative to be refunded for the purchase, we will process the approved refund within 5 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Customer Service team.
All refunds will only be made against the original credit card used for the purchase. Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.
Shipping fees of returned packages is non-refundable
Parfums Christian Dior Singapore reserves the right to modify its exchange and return policies at any time, without notice.