Please select your packaging method in your cart to continue.
Beware of scammers impersonating Dior Beauty using WhatsApp. These scammers claim to be selling Dior products with PayNow or Bank Transfers as mode of payment.
All payments from Dior Beauty website can only be made directly on this site. If you suffered a monetary loss or loss of personal information, kindly file a police report immediately.
Beware of scammers impersonating Dior Beauty using WhatsApp. These scammers claim to be selling Dior products with PayNow or Bank Transfers as mode of payment.
All payments from Dior Beauty website can only be made directly on this site. If you suffered a monetary loss or loss of personal information, kindly file a police report immediately.
If you need assistance with the Dior Beauty Online Boutique - https://shop.dior.com.sg – please contact Dior Beauty Customer Service through the following methods during service hours.
For Parfums Christian Dior customer enquiries
Some of our Dior products are available for purchase on our Dior Beauty Online Boutique – shop.dior.com.sg
In order to check the availability of an item, search or browse the site and select the product that interests you and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes and shades will be displayed.
It is, however, possible that the item you are looking for is out of stock for online purchase, in which case it will be marked "out of stock".
You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.
Once you have found the product that interests you:
Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click continue to payment on any product page to go to Checkout.
On the “checkout” page, check your order items are correct. Add your contact information, shipping address and marketing communication opt-in preferences, then add your billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click "pay now".
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.
We have a selection of Dior favourites, new products and best-selling fragrance, makeup and skincare products online. If the product you would like to purchase is not available on shop.dior.com.sg or you would like to purchase these items in-store, please check “Store Locator” for your nearest Dior Beauty Boutique or Dior Beauty Counter.
Currently Dior is unable to notify you when an out of stock product is back on stock. This feature will be added to the shop.dior.com.sg website soon.
At Checkout Process:
If you are ready to complete your order on shop.dior.com.sg, once you are at Checkout you can opt-in to marketing communication and join as a Dior Beauty Member. You will immediately be signed up and enjoy the benefits.
Dior Beauty member benefits is available on Dior Beauty Loyalty Program .
For all orders placed on our shop.dior.com.sg website, you will receive an order confirmation by email immediately after you have placed your order. You can also get a digital copy of your receipt by calling Dior Beauty Customer Service.
Payment for purchases on shop.dior.com.sg can be made using Visa or MasterCard or American Express.
You can also refer to our general terms and conditions of sale.
All transactions completed on the shop.dior.com.sg website are secure and a SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to our customers not to save any credit card information.
Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
The Dior Online Boutique offers one complimentary samples with all online orders via shop.dior.com.sg. Dior members are are offered 3 samples upon any purchase. Samples can be selected by the customer upon purchase.
To reduce our environmental impact, Eco-packaging service is available for your selection. If it’s for a gift, you may wish to select the gift wrapping service option. Thank you for saving our environment.
For gift wrapping service option, your order will be presented in an iconic Dior gift box or gift clutch. Paper bags are not included in packages as products will be presented in a Dior gift clutch or gift box then placed in a protective outer carton for purpose of safe transportation. We do not offer individual gift wrapping for items within a single receipt/ transaction.
Limited Edition Art of gifting boxes & clutches are only available during certain festive periods. Art of gifting Images are for illustration purpose only and packaging may differ depending on items purchases. While stocks last.
There is a maximum limit of 3 items of the same product per order on the Dior Online Boutique via shop.dior.com.sg
Engraving service is available for selected product at $10 per engraving unless otherwise stated.
Your order confirmation number is printed at the top of the order confirmation & receipt email that was sent to the email address you entered when you placed your order on the shop.dior.com.sg website. If you cannot find the email in your inbox, please check your SPAM and promotion folders.
If you placed an order via your Dior customer account or created an account on shop.dior.com.sg when you placed your order, log in to My Account then click on my orders. You will then be able to find your order and order confirmation number.
If your payment is successful and your order has been received by Dior Beauty, an Order Confirmation page with your order confirmation number will display on the website after you place your order. You will also be immediately sent an order confirmation to the email address you entered when you placed your order.
If you placed your order via your Dior customer account or you created an account on shop.dior.com.sg when you placed your order, log in to My Account then click on "my orders". You will then be able to follow the status of your order by clicking on the tracking number to track your order.
Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending Orders: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.
In Preparation: the order has been validated and is being prepared.
Shipping: your order has been shipped. You will receive a SMS with your tracking information.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online.
If you placed your order via your Dior Beauty customer account, log in to My Account then click on "my orders". You will then be able to follow the status of your order.
If you do not receive your package within 3 working days, please contact our Customer Service advisors who will be happy to assist.
shop.dior.com.sg orders are shipped via Ninjavan provider which can be contacted via support_sg@ninjavan.co. Orders placed on the shop.dior.com.sg website cannot be shipped internationally. Orders place on the shop.dior.com.sg website cannot be collected directly from a Dior Beauty Boutique or a Dior Beauty Counter.
All Dior Online Boutique orders must be signed for on delivery.
All Dior Beauty Online Boutique orders must be signed for on delivery. If you’re not available to receive your package upon delivery, Our logistics provider will leave contact information for you to make alternative arrangements. Please contact them at support_sg@ninjavan.co should you need to enquire about your package delivery.
Delivery fee of $10 will apply when purchase is below $100. Delivery will be complimentary upon a minimum purchase of $100.
Complimentary delivery service may be provided during selected occasions which will be stated on homepage.
Currently, we only accept return request(s) for damaged, faulty and/or incorrect item(s) received for order(s) placed on shop.dior.com.sg.
We don't accept exchanges for purchases made online through https://shop.dior.com.sg/. Samples and gifts with purchases are non-refundable, non-exchangeable.
We do not accept or process any return request(s) for any customized/engraved item(s), unless the said customized/engraved item is found to be damaged or faulty upon delivery.
Partial and full refund(s) may be offered by Dior Beauty for return request(s), subject to the assessment of the actual item(s) by our Dior Beauty Customer Service.
This policy is only applicable to purchases made online via the Dior Online Boutique - shop.dior.com.sg website. For purchases made in-store at a Dior Beauty Counter or a Dior Beauty Boutique please refer to the original place of purchase to obtain a return.
This policy does not affect your consumer rights under the Singaporean law.
Please contact Dior Beauty Customer Service at 9669 3141 within 7 days from the delivery date of your order(s), Monday to Friday between 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays or by sending an email to: contact@dior.com.sg
Dior Beauty Customer Service will assess the issue and when required, assist you with the return of the item(s).
1) Contact Customer Service
Please contact our Dior Beauty Customer Service 10 days from the delivery date at 9669 3141 between Monday to Friday 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays OR use the Online Contact Form on shop.dior.com.sg OR by sending an email to: contact@dior.com.sg. Our Dior Beauty Customer Service will assess the issue and assist you with the return of the item(s).
2) Return the Item(s) to Dior
All Returned Item(s) must be sent to our Dior Head Office together with a duly signed and completed Return Form at the following address within 7 days from the day we accept your return request(s) through our Dior Beauty Customer Service:-
You will be able to make a complimentary return via our logistic provider Ninjavan. Our customer service representative will liaise with you on the agreed date & time of pickup.
Please pack the returned item(s) together with the gifts received from the transaction in the reusable Dior Outer Box that you received with your order(s) in. Our Ninjavan representative will pick-up the items at the agreed location, date and time.
Upon our receipt of the Returned Item(s), they will be assessed by Dior Beauty Customer Service and we will contact you to arrange for a refund.
4) Processing the refund
Refunds: Upon agreement with our online customer service representative to be refunded for the purchase, we will process the approved refund within 5 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Customer Service team.
All refunds will only be made against the original credit card used for the purchase. Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.
Shipping fees of returned packages is non-refundable
Parfums Christian Dior Singapore reserves the right to modify its exchange and return policies at any time, without notice.
Go to shop.dior.com.sg to My Account. At the login screen click “Forgot Password”, enter the email address you used to create your account, and a Reset Password email and link will be sent to you to reset your password. Alternatively, contact Dior Beauty Customer Service to assist you.
You can find out what information we collect, how we use your information, and how you can update or delete your information via our Privacy Policy.
If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights above, please contact our Dior Beauty Customer Service at 9669 3141 between Monday to Friday 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays OR use the Online Contact Form on shop.dior.com.sg OR by sending an email to: contact@dior.com.sg. Our representatives will assist to contact our Privacy Officer.
Please check Store Locator to find your nearest Dior Beauty Boutique or a Dior Beauty Counter.
Please contact Dior Beauty Customer Service Dior Beauty Customer Service at 9669 3141 between Monday to Friday 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays OR use the Online Contact Form on shop.dior.com.sg OR by sending an email to: contact@dior.com.sg.
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